Helpdesk Support
Hassle Free Outsourcing solutions to all sized enterprises. We are realizing our vision and currently rated as one among the best Outsourcing companies in India. By focusing more on quality driven customized solutions, we set ourselves apart from our competitors. We take pride in offering round the clock customer oriented support in the industry. Everyday hundreds of business trusts us with their web presence reinforcing our tradition of quality customer care.
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Trouble Ticket System |
No of Tickets |
Level |
Pricing |
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50 tickets |
L1 / L2 |
$120 |
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50-250 tickets |
L1 / L2 |
$2.5/ticket |
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250-500 tickets |
L1 / L2 |
$2.2/ticket |
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above 500 tickets |
L1 / L2 |
$2.0/ticket |
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Support Coverage |
Working hours |
Additional on above package |
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Day Shift 8 a.m. to 8 p.m. (IST) |
$20(In India) and $10 (Other countries) |
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Night Shift 8 p.m. to 8 a.m. (IST) |
$10(In India) and $20 (Other countries) |
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Type of Control panel |
Type of Operating System |
Terms of Service |
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Plesk |
Windows |
Minimum package is of 50 tickets / month (will not be carry forwarded) |
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Cpanel |
CentOS |
Availability : 24X7 |
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Direct Admin |
RHEL |
Language : English |
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DotNet Panel |
Fedora |
Support Channel: Ticket/Mail support |
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Hosting Controller |
Other |
Response Time: One hour |
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Ensim |
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Payment terms 100% in advance |
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Webmin |
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10.30% Service Tax Additional, if billed in India |
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24/7 shared support, covers level 1/2 technical, presales & billing issues |
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Live Chat Support : Free with above package(till the ticket is closed) |
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To avail the above service, call us at 41031666 / 41031600 Also you can email at sales@hostingicon.com Our sales team will get in touch with you soon. |