Voice Support
HostingIcon provides 24/7/365 technical support for web hosting companies looking to outsource their end-user Phone support for to the industry's best professionals with a guaranteed response time. This service is perfect for anyone with a dedicated server who doesn't want the hassle of tuning, securing, and managing the operating system
| Per call basis | Per Ticket | Level | Pricing | |
| 50 Calls | L1 / L2 | $190 | ||
| 50-250 tickets | L1 / L2 | $3.6/Call | ||
| 250-500 tickets | L1 / L2 | $3.4/Call | ||
| above 500 tickets | L1 / L2 | $3.0/Call |
| Per Minutes basis | Per Minutes | Level | Pricing | |
| 5100 mins | L1 / L2 | $149 | ||
| 50-250 mins | L1 / L2 | $1.3/min | ||
| 250-500 mins | L1 / L2 | $1.2/min | ||
| above 500 mins | L1 / L2 | $1.1/min |
| Support coverage | Working hours | Additional on above package | |
| Day Shift 8 a.m. to 8 p.m. (IST) | $20(In India) and $10 (Other countries) | ||
| Night Shift 8 p.m. to 8 a.m. (IST) | $10(In India) and $20 (Other countries) |
| Type of Control panel | Type of Operating System | Terms of Service | |
| Plesk | Windows | Minimum package is of 50 calls / month (will not be carry forwarded) | |
| Cpanel | CentOS | Availability : 24X7 | |
| Direct Admin | RHEL | Language : English | |
| DotNet panel | Fedora | Support Channel : Phone support | |
| Hosting Controller | Response Time : One hour | ||
| Ensim | Payment terms 100% in advance | ||
| Webmin | 10.30% Service Tax Additional, if billed in India | ||
| 24/7 shared support, covers level 1/2 technical, presales & billing issues | |||
| To avail the above service, call us at 41031666 / 41031600 Also you can email at sales@hostingicon.com Our sales team will get in touch with you soon. |
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